F&Q
The purchase of our products is just the beginning of a long-lasting relationship between me and you! If you need me for any reason, I urge you to reach out to me at SweetLillyLoves@SweetLillyLoves.com, or please contact me via my contact page. In the meantime here's a list of questions i am frequently asked, with some helpful answers :o)
What is our preferred payment method?
I accept just about any form of payment and can accept online payments through our secure online payment gateway when progressing through checkout. When proceeding to checkout before you type your card details into any website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the 's' stands for 'secure') just like ours
Does 'Sweet Lilly Loves' accept returns and refunds?
We have a 7 day guarantee from when you receive your delivery. We want YOU to love everything you purchase from us; however there are rare occasions that your purchase was not as you expected, we get it! We completely understand! So that’s why we offer you this 7 day guarantee. We offer an easy returns policy and will happily accept returns within 7 days of the delivery date, for a full refund or store credit. Please be advised that return postage is the responsibility of the buyer. Please contact us via our contact form for returns to be processed. Please also make sure the art is returned in its original packaging
Does we keep your bank details on record?
We only has visibility of your bank or credit card details when a purchase is made, we will never store your bank or credit card details after your purchase
Is 'Sweet Lilly Loves' website SSL secured and is my data and personal information secure?
YES ABSOLUTELY! Anytime web pages asks you for sensitive information, you need to be able to identify if the page is secure or not. 'Sweet Lilly Loves' SSL secured site uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt the data before transmitting it across the web. A web page with an active SSL session is what we mean when we say a web page is "secure". To ensure your information is secured, there is a defacto standard among web browsers to display a "lock" icon somewhere in the window of the browser, just like us. Your information and personal data is SSL secured so you don’t need to worry
Delivery - How will i receive my Artwork and how long will it take?
We have a number of delivery options which are available at checkout, Delivery takes between 7 and 30 days maximum from when payment has been received. Delivery is normally with you a lot sooner than this, but this is dependent on your location and delivery option and also country delivery restriction at the time, Rest assured, we provide tracking details so you are always kept up-to-date on your artwork location
How accurate is sizing?
All our Artwork sizes are listed within the product listing. For our prints we have a number of sizing options, but for originals there is only one sizing option because they are one-of-a-kind. Please ensure you review the size before purchase
Do we have a Shop?
No, unfortunately, we do not have a shop; we are an online business only! You can access Sweet Lilly Loves online shop via a computer, tablet, or smartphone; it’s that easy. We may not be shopfront but we are definitely upfront
The item i purchased is a slightly different color to what i expected to receive?
Unfortunately, due to lighting conditions, some of the colors of our Artwork may vary slightly. If you are unhappy at all with your purchase, even if it’s the color, then please do not hesitate to contact us on our contact form
How often do we add new items to our Store?
As often as possible, some of these artworks, especially the large pieces, can take Months to make, but in-between these large pieces, i am always working on smaller piece to add to my store as much as possible
I have seen a piece of original Artwork that I LOVE but its no longer available?
This is fantastic but equally a heart breaking part about 'Sweet Lilly Loves'. The downside is that once an original piece is gone, it's gone for good. The best advice we can give is, if you see something that you like that is an original piece, make sure you grab it before somebody else does! We do offer prints of our originals and/or can recreate our originals as commissions, but they will never be the same (Maybe better though i can promise you that) We suggest that if you love the original that much, then grab it while you can because they do not stay available for long, Although i can definitely try to recreate, it will definitely not be the same; all originals are one-of-a-kind. If you do see an original that you would like me to recreate and a print is not what you want, then please just let me know